The General Terms and Conditions always apply when you use or place an order via our website www.bailaluna.nl. We recommend that you read it and save it for future use.

Bailaluna is a company based in Wijchen, the Netherlands, registered with the Chamber of Commerce under number 90546350. We sell handmade fashion accessories in the high segment.

Any natural person who does not act in the exercise of a profession or business can enter into an agreement with Bailaluna as a customer.

All prices include VAT. If shipping costs are charged, this will be clearly stated before completing your order.

An agreement is concluded after you accept our offer and comply with our stated conditions.

Customers can register via the registration form on our website. You are responsible for choosing a secure password and keeping your login details confidential.

The delivery time is 1-3 working days, depending on the chosen delivery method.

As a customer, you have the right to cancel your order free of charge within 14 days of receipt, without giving reasons.

Payments must be made via the payment methods indicated in the ordering procedure and on the website.

We guarantee that our products comply with the agreement, the stated specifications and the reasonable requirements of reliability and usability. We only provide a warranty on manufacturing defects that are reported to us within 14 days of purchase.

Complaints about products or services can be submitted by telephone, e-mail or post as indicated in our contact details.

Your personal data will be processed in accordance with our privacy policy, which you can find on our website.

For questions, complaints or comments, please contact us by telephone: +31 6 37327417 or e-mail: info@bailaluna.nl.

After placing your order, you will receive a confirmation email with a tracking number that allows you to track your order online.

Yes, on our website you will find a size chart and guidelines for choosing the right size for certain accessories.

If your order has not yet been shipped, please contact us to request changes or cancellation. However, once shipped, the order cannot be changed.

If you would like to return an item, please follow the instructions on our website. Please ensure that the products are unused and in their original packaging.

Yes, we regularly launch seasonal and special collections. Keep an eye on our website and social media for the latest launches.

Shipping costs for international orders depend on the destination and are calculated at checkout.

For business or wholesale orders, please contact us by email or telephone for further information and special terms.

You can contact us by email, WhatsApp or telephone for personal style advice. Our experts are happy to help you choose the perfect accessories.

If an item is sold out, please send an email to info@bailalula.nl. In most cases we can have an item made especially for you. The delivery time is often between 30 and 50 days.

We strive to offer sustainable and ethical products. We work with our own team that works under good working conditions.

We use advanced encryption and security protocols to ensure your payments are safe and secure.

Promotions and competitions are regularly announced on our website and via our social media channels. Follow us to stay informed.

Our collection is regularly updated with new products. Subscribe to our newsletter or follow us on social media for updates.

We offer pre-order options for some upcoming products. This will be clearly indicated on the product page.

If you receive an incorrect or damaged product, please contact us as soon as possible for a solution.