Process of returns:

If you decide to return a product, we kindly ask you to first contact us via the following email address: info@bailaluna.nl. Our dedicated team will provide you with all the necessary information and guidance for a smooth return.

Condition of the returned product:

We appreciate your satisfaction with our products. When returning an item it is essential that it is in its original condition and unused. This also includes all associated accessories and documentation. Please note that products that are damaged, show obvious signs of use, or are incomplete may not be eligible for a full refund and may be returned.

Refund:

After we have received and inspected the returned product, we aim to refund the full purchase amount to your account within 14 working days. Any deductions will only be made in the event of damage to the product or missing items, and this will be clearly communicated to you.

Your satisfaction is our top priority, and we are ready to assist you with every step of the returns process. For further questions or assistance, do not hesitate to contact us at info@bailaluna.nl. Thank you for your trust in Bailaluna.

Yours sincerely,

The team at Bailaluna webshop